Air Canada apologizes for bumping 10-year-old boy from flight to Costa Rica

.globalnews.ca

The public outcry over the contentious airline practice of overbooking flights has found a new target in Atlantic Canada, where a 10-year-old P.E.I. boy was bumped from an Air Canada flight that was supposed to take his family to a sunny destination during the March break.

The airline apologized to the family Monday after the boy could not be assigned a seat on the flight from Charlottetown to Costa Rica.

Brett Doyle said he booked four tickets for his family last August. A day before their vacation was to begin, Doyle said he tried to check in his family online, but he could not select a seat for his son.

After hours on the phone with Air Canada, Doyle’s wife drove to the airport and was told the flight was oversold and their son had been bumped.

“The agent told us that the plane only had 28 seats, but that 34 tickets had been sold,” Doyle said. “She said it was very unlikely that six people wouldn’t show up for a flight over March break.”

The family scrambled to catch a different Air Canada flight out of Moncton to meet the Costa Rica flight in Montreal, but when that flight was cancelled they were forced to drive to Halifax and stay overnight in a hotel.

Air Canada said in an email it has apologized to the Doyle family.

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